FAQ: Sourcing Kitchen Leave-Post Detector (mmWave Radar) (WL-KD400) from China — Answers for Lisbon

Frequently Asked Questions: Sourcing Kitchen Leave-Post Detector (mmWave Radar) (WL-KD400) from Wanlin China Factory

The following questions are most frequently asked by distributors, importers, and system integrators in Lisbon, Portugal when evaluating Wanlin as their China factory supply partner for Kitchen Leave-Post Detector (mmWave Radar) (WL-KD400).

Q1: What is the MOQ for the WL-KD400?
A: Standard MOQ is 100 pcs for a trial order. After your first successful shipment, we support smaller re-order batches. Contact wanlinfirecontrol@163.com to discuss your Lisbon market trial.

Q4: Can I get a sample before placing a bulk order?
A: Yes. Contact wanlinfirecontrol@163.com. Sample ships via DHL/FedEx (3–5 days to Lisbon). The sample cost is fully deductible from your first bulk order.

Q8: Is the Kitchen Leave-Post Detector (mmWave Radar) compatible with Alexa, Google Home, or Apple HomeKit?
A: Yes. Most Wanlin home fire safety products support voice assistant integration. The WL-KD400 works with Alexa and Google Home out of the box. HomeKit integration available in the OEM version.

Q6: What payment terms do you offer for new partners in Portugal?
A: For first orders: 30% deposit, 70% before shipment. After 2+ successful orders, we can offer T/T 30/70, LC at sight, or open account terms for established partners.

Q9: How do you handle warranty claims for products sold in Portugal?
A: 2-year warranty. Defective units within warranty are replaced in the next shipment at no charge. For time-sensitive replacements, we can air-freight replacement units to Lisbon within 48 hours.

Q3: What is the lead time for 1,000 pcs of WL-KD400 shipped to Lisbon?
A: Standard stock: 15–20 days. OEM/custom: 30–45 days. For urgent orders, we maintain safety stock of popular models for 7-day express dispatch.

Q7: What incoterms do you support for shipment to Lisbon?
A: EXW, FOB Shanghai/Shenzhen, CIF Lisbon, DDP Lisbon. For DDP shipments, we manage all customs and last-mile delivery — you receive goods ready for sale.

Q5: Can you do private label / OEM branding for the Lisbon market?
A: Absolutely. OEM branding (packaging + logo + manual) starts from 500 pcs. Full private label including custom firmware and APP branding starts from 1,000 pcs. We sign an NNN agreement to protect your brand in Portugal.

Still Have Questions?

Our export team in China responds within 24 hours to all inquiries from Lisbon, Portugal.

Export Service Hotline: +8613261677119

Email: wanlinfirecontrol@163.com

Website: www.wanlinfire.com

Published Date

2026-05-25

Contact

Export Service Hotline: +8613261677119

Email: wanlinfirecontrol@163.com

Website: www.wanlinfire.com